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Vancouver Coastal Health (VCH) engaged over 1,000 people to completely redesign our website, VCH.ca. What we have done is based on the input you provided us. This included increased accessibility and Indigenous representation, as well as easier to understand and find content.
Increased accessibility
What we heard
What we did
The website should comply with the current Web Content Accessibility Guidelines.
Built site to follow international website accessibility guidelines (WCAG 2.1 AA) to help make content more accessible to people with disabilities.
Show where translated information can be accessed in visitors’ preferred language(s). Have headers or buttons in-language. As well, the most searched items are also the ones that should be prioritized for translation to other languages.
Translated key information into 11 languages, including emergency information and information on how to access health care.
Be able to view clinics (virtual ones too), including urgent primary care centres and hospitals in map view or list view.
Designed an interactive map at the bottom of each service page to make it easier to find a service location near visitors. Have also enhanced the Find a location page to have the ability to type in an address and see locations and services nearby. Have also enhanced location pages to include a list of all services available at a location.
Improve the search function so that options can be suggested based on search.
Implemented an enhanced search solution with ability to filter. Have also made content easier to find with multiple pathways to access information.
Made content easier to understand and find
Emergency care options should be immediately clear on the homepage. In particular, participants suggested a phone number that can be easily called.
Created an emergency button at top of website for faster access to crisis information.
There is lack of clarity about what VCH is and what VCH does. Visitors do not know what areas fall under the VCH region and do not have the ability to see if they live within it.
Make it more intuitive to locate information on the website. The website is difficult to navigate, confusing and visitors do not know where to find information on the website. There is a lot of information on specific topics.
Organized content by health topic and added options to find content by conditions and diseases. Added key information on “How to access” information on every service location to explain how to access, including referral information for providers.
The information should be in plain language (layperson terms) to make it easier for visitors to navigate and search the website, especially in an emergency. Plain English will make translation easier.
Indigenous Health webpage is not easily accessible from the home page and there needs to be more comprehensive information about services, partnerships with other organizations and funding opportunities. It is difficult to find Indigenous Health’s mission statement and goals.
A territorial acknowledgement on the website is an important first step to honour that VCH places of work and facilities lie on the traditional homelands of First Nation, Métis and Inuit communities. This would demonstrate commitment to holding up these communities’ cultures.
Included a territory acknowledgement on the website footer throughout the website.
Prior to this project, the website (VCH.ca) had not had a major user-experience in over a decade. Check out the newly redesigned https://www.vch.ca, which will more easily connect people to the VCH places, programs, services and care they are looking for and serve as a relevant, reliable and accessible source of healthcare-related information for the communities we serve.
Vancouver Coastal Health (VCH) engaged over 1,000 people to completely redesign our website, VCH.ca. What we have done is based on the input you provided us. This included increased accessibility and Indigenous representation, as well as easier to understand and find content.
Increased accessibility
What we heard
What we did
The website should comply with the current Web Content Accessibility Guidelines.
Built site to follow international website accessibility guidelines (WCAG 2.1 AA) to help make content more accessible to people with disabilities.
Show where translated information can be accessed in visitors’ preferred language(s). Have headers or buttons in-language. As well, the most searched items are also the ones that should be prioritized for translation to other languages.
Translated key information into 11 languages, including emergency information and information on how to access health care.
Be able to view clinics (virtual ones too), including urgent primary care centres and hospitals in map view or list view.
Designed an interactive map at the bottom of each service page to make it easier to find a service location near visitors. Have also enhanced the Find a location page to have the ability to type in an address and see locations and services nearby. Have also enhanced location pages to include a list of all services available at a location.
Improve the search function so that options can be suggested based on search.
Implemented an enhanced search solution with ability to filter. Have also made content easier to find with multiple pathways to access information.
Made content easier to understand and find
Emergency care options should be immediately clear on the homepage. In particular, participants suggested a phone number that can be easily called.
Created an emergency button at top of website for faster access to crisis information.
There is lack of clarity about what VCH is and what VCH does. Visitors do not know what areas fall under the VCH region and do not have the ability to see if they live within it.
Make it more intuitive to locate information on the website. The website is difficult to navigate, confusing and visitors do not know where to find information on the website. There is a lot of information on specific topics.
Organized content by health topic and added options to find content by conditions and diseases. Added key information on “How to access” information on every service location to explain how to access, including referral information for providers.
The information should be in plain language (layperson terms) to make it easier for visitors to navigate and search the website, especially in an emergency. Plain English will make translation easier.
Indigenous Health webpage is not easily accessible from the home page and there needs to be more comprehensive information about services, partnerships with other organizations and funding opportunities. It is difficult to find Indigenous Health’s mission statement and goals.
A territorial acknowledgement on the website is an important first step to honour that VCH places of work and facilities lie on the traditional homelands of First Nation, Métis and Inuit communities. This would demonstrate commitment to holding up these communities’ cultures.
Included a territory acknowledgement on the website footer throughout the website.
Prior to this project, the website (VCH.ca) had not had a major user-experience in over a decade. Check out the newly redesigned https://www.vch.ca, which will more easily connect people to the VCH places, programs, services and care they are looking for and serve as a relevant, reliable and accessible source of healthcare-related information for the communities we serve.
This survey contains draft recommendations for Visibility topics related to the Public Realm. They were created using online and in-person feedback, both from the general public and subject matter experts, that we have received over the course of this comprehensive plan update process. After months of public engagement and multiple Strategy Sessions, city staff is bringing these draft recommendations back to the public for review and additional feedback. As you review each recommendation, please consider the following:
Do you feel there is an important factor or consideration missing from the recommendation?
Is there an aspect of the recommendation that needs clarification?
Do you have any suggestions for how best to implement this recommendation?
Le saviez-vous ? Si la recharge de votre véhicule a lieu lors d’une pointe de consommation, elle contribue à accentuer la pression sur le réseau d’Hydro‑Québec, qui est déjà fortement sollicité durant ces périodes. En adaptant vos habitudes, notamment celles liées à la recharge de votre véhicule, vous pourriez faire des économies sur votre facture d’électricité en plus de contribuer à mieux répartir la demande d’électricité.